Support Policy for Gossi Chunk

Introduction

At Gossi Chunk, we are dedicated to providing excellent customer service and support. This Support Policy outlines the types of support we offer, how to request assistance, and what to expect from our customer support team.

1. Types of Support

We provide support for the following areas:

1.1. Order Inquiries: Assistance with order status, tracking, and delivery issues.

1.2. Product Information: Help with product details, specifications, and availability.

1.3. Replacement Requests: Guidance on the process for requesting a replacement for damaged or incorrect items, as per our Replacement Policy.

1.4. Account Issues: Support with account-related issues such as login problems or account updates.

1.5. General Questions: Answers to general questions about our products, services, or policies.

2. How to Contact Support

To request support or get assistance, please use the following methods:

2.1. Email: Send an email to supportgc@gmail.com with detailed information about your issue or inquiry. Include your order number, contact details, and any relevant attachments or images.

2.2. Phone: Call our customer support team at +91 9987159693. Our support hours are [Monday to Friday, 9 AM to 6 PM IST].

2.3. Website Contact Form: Use the contact form available on our website to submit your query.

3. Response Time

3.1. Email Support: We aim to respond to email inquiries within 1-2 business days. For urgent matters, please indicate this in the subject line of your email.

3.2. Phone Support: Our phone support team will assist you during our support hours. If you reach us outside of these hours, please leave a voicemail with your details, and we will get back to you as soon as possible.

4. Support Availability

4.1. Business Hours: Our support team is available during our business hours. [ Monday to Friday, 9 AM to 6 PM IST]

4.2. Holidays: Support may be limited during public holidays. Please check our website or contact us for information about holiday support hours.

5. Support Limitations

5.1. Scope of Support: Our support is limited to issues directly related to our products and services. We cannot assist with third-party products, services, or external issues.

5.2. Resolution: While we strive to resolve all support requests promptly, we cannot guarantee specific outcomes or timelines for resolution.

6. Feedback and Complaints

6.1. Feedback: We welcome your feedback on our support services. Please share your thoughts via email at supportgc@gmail.com.

6.2. Complaints: If you have a complaint about our support services, please contact us directly. We will review your complaint and work towards a resolution.

7. Changes to This Policy

We may update this Support Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Information

For all support-related inquiries, please contact us at:

Email: supportgc@gmail.com

Phone: +91 9987159693